Renewing a car license registration often means a harried clerk at the end of a long line. But not in Maryland.

Under the Access Maryland program, citizens can handle the entire transaction at the shopping mall using a self-service kiosk that resembles an automated teller machine (ATM). These online kiosks permit the state to cut costs and improve services at half the cost of improving service the old-fashioned way - by adding staff. The kiosks also improve convenience. As the state’s Secretary of Transportation has stated, "People do not have time to conduct their business when it is convenient for government."

The kiosks provide convenient public access allowing users to avoid going to a regional or a central motor vehicle office. Regardless of time of day or night, citizens can get online and register their vehicles - on the spot and in real time.

The Governor sees Access Maryland as an outstanding example of how advances in technology in government provide convenient, efficient access to services. He says, "This technological advance sets Maryland apart as a front-runner in electronic government, while continuing the MVA’s focus on customer-friendly service."

Name: The Boeing Company Description: Internal network used for collaborative design and development URL: www.boeing.com Founded: 1915, Electronic Network, 1990

Starting in 1990, Boeing used powerful computers and high speed datalines to design their most recent and sophisticated airplane — the 777. Boeing used powerful computer automated design (CAD) software to develop and share computer models with employees in Kansas, Pennsylvania, Japan and other locations. Change error was reduced over 50%, and non-conformance reports dropped 50-80%. Boeing reduced costs while meeting project timelines.

Today, Boeing uses the Web in its business operations. For instance, airlines from around the world can order spare parts directly. As of September, 1997 Boeing reported $500,000 of sales a day via the Web.

The Wing Responsibility Center - the group responsible for building all the airplane wing and tail sections — also uses the Web to develop policy, coordinate the supply of parts and enable collaboration across states and countries.

Says M. Graeber Jordan, senior manager of electronic commerce and customer services, "We thought in 1995 that the Web would be a wonderful publication mechanism, two years later we realized that we could put whole processes on the Web, enabling significant process improvement."